Privacy Policy

What data do we collect?

When you use the Digiworld Tech Solutions WhatsApp automation platform, we collect:

• Your account info: name, email, phone number, company name
• Your customers’ data: WhatsApp messages, phone numbers, names, and stated preferences
• Usage data: which features you use, how often, and time spent
• Device info: IP address, browser type, device type — for security and support
• Your listings or catalog: if you connect your website or database

How do we use your data?

We use your data for these specific purposes:

• Provide the service: run your automation, send WhatsApp replies, store customer data
• Improve the product: see what features help you most, fix bugs
• Support you: help with technical issues, answer questions
• Send updates: notify you about new features and product changes
• Legal compliance: follow laws and regulations; we keep minimal logs for fraud prevention

What we don’t do:we never sell your data to third parties, and we don’t share your WhatsApp conversations with anyone except the services required to run the platform (WhatsApp Business API, AWS for hosting).

How do we protect your data?

• Encryption: all data in transit is encrypted with SSL/TLS
• Database security: data at rest is encrypted; databases are password-protected and firewalled
• Access control: only authorized employees can access your data, and only when needed
• Regular backups: data is backed up daily to prevent loss
• Security audits: we regularly check for vulnerabilities

Passwords:we store password hashes, not actual passwords — even we can’t see your password.

Third-party services we use

We partner with trusted companies to run the platform:

Your data rights

You have the right to:

• Access: download all your data in a readable format, anytime
• Correct: update incorrect information in your profile
• Delete: request deletion of your account and associated data, within legal limits
• Opt out: stop receiving email updates (service-critical emails will still be sent)
• Complain: file a complaint with your local data protection authority if you believe we’ve violated your rights

To exercise any of these rights, email info@digiworldtech.comwith your request. We’ll respond within 30 days.

How long do we keep your data?

• Active accounts: kept while you’re a customer, plus 30 days after account deletion, to recover accidentally deleted data
• Deleted accounts: permanently erased after 30 days — this is irreversible
• Payment records: retained for 7 years for tax and legal compliance
• Support conversations: retained for 1 year to improve support quality

Cookies & tracking

Our website uses cookies to:

• Keep you logged in
• Remember your preferences
• Measure site performance
• Show relevant ads if you arrive from one

You can disable cookies in your browser settings, though this may break some features. We don’t sell your browsing data to advertisers.

Children’s privacy

Our service is for businesses and professionals only. We don’t knowingly collect data from anyone under 18; if we discover we have, we delete it immediately.

Compliance with laws

We comply with:

• GDPR (Europe): if you’re in Europe, we follow GDPR rules
• Digital Personal Data Protection Act (India): as an India-focused platform, we follow India’s data laws
• WhatsApp Business API Terms: we follow Meta’s rules for WhatsApp data handling

Changes to this policy

We may update this policy occasionally, for legal reasons or to reflect new features, and will email you about major changes. Continued use of the platform means you accept the updated policy.