Privacy Policy

What data do we collect?

When you use Setu, the Digiworld Tech Solutions business communication platform, we may collect:

• Your account info: name, email, phone number, company name
• Your customers’ data: WhatsApp messages, phone numbers, names, and stated preferences
• Usage data: which features you use, how often, and time spent
• Device info: IP address, browser type, device type — for security and support
• Business content: information you choose to add to your workspace

How do we use your data?

We use your data for these specific purposes:

• Provide the service: operate your workspace, support WhatsApp communication, and store the data you add
• Improve the product: see what features help you most, fix bugs
• Support you: help with technical issues, answer questions
• Send updates: notify you about new features and product changes
• Legal compliance: follow laws and regulations; we keep minimal logs for fraud prevention

What we don’t do:we never sell your data to third parties, and we don’t share your WhatsApp conversations except as needed to provide the service, comply with law, or follow your instructions.

How do we protect your data?

• Encryption: all data in transit is encrypted with SSL/TLS
• Access control: workspace access is authenticated and limited according to account permissions
• Operational safeguards: we use reasonable technical and organizational measures appropriate to the service

No security measure can guarantee absolute protection. Please protect your sign-in account and contact us if you suspect unauthorized access.

Third-party services we use

We partner with trusted companies to run the platform:

Your data rights

You have the right to:

• Access: download all your data in a readable format, anytime
• Correct: update incorrect information in your profile
• Delete: request deletion of your account and associated data, within legal limits
• Opt out: stop receiving email updates (service-critical emails will still be sent)
• Complain: file a complaint with your local data protection authority if you believe we’ve violated your rights

To exercise any of these rights, email info@digiworldtech.comwith your request. We’ll respond in accordance with applicable law.

How long do we keep your data?

We retain information only for as long as needed to provide Setu, meet legal obligations, resolve disputes, and enforce agreements. Retention depends on the data category and the reason it was collected. Contact us to ask about or request deletion of your information, subject to applicable legal requirements.

Cookies & tracking

Setu may use cookies or similar storage that is necessary to:

• Keep users signed in
• Maintain security
• Remember essential preferences

You can disable cookies in your browser settings, though this may break some features. We don’t sell your browsing data to advertisers. This policy should be updated before adding analytics or advertising technologies.

Children’s privacy

Our service is for businesses and professionals only. We don’t knowingly collect data from anyone under 18; if we discover we have, we delete it immediately.

Compliance with laws

Depending on where you and your customers are located, laws such as the GDPR or India’s Digital Personal Data Protection Act may apply. We process requests and operate the service according to applicable legal obligations, including relevant Meta platform terms.

Changes to this policy

We may update this policy occasionally, for legal reasons or to reflect new features, and will email you about major changes. Continued use of the platform means you accept the updated policy.