Privacy Policy

What Data Do We Collect?

When you use Digiworld Tech's WhatsApp automation platform, we collect:

• •Your account info: Name, email, phone number, company name
• •Your leads' data: WhatsApp messages, phone numbers, names, property preferences
• •Usage data: Which features you use, how often, time spent
• •Device info: IP address, browser type, device type (for security and support)
• •Your property listings: If you connect your website or database

How Do We Use Your Data?

We use your data for these specific purposes:

• ✓Provide the service: Run your lead automation system, send WhatsApp replies, store lead data
• ✓Improve the product: See what features help you most, fix bugs
• ✓Support you: Help with technical issues, answer questions
• ✓Send updates: Notify you about new features, product changes
• ✓Legal compliance: Follow laws and regulations (we do keep minimal logs for fraud prevention)

What we DO NOT do: We never sell your data to third parties. We don't share your WhatsApp conversations with anyone except the services we need to run (WhatsApp Business API, AWS for hosting).

How Do We Protect Your Data?

• 🔒Encryption: All data in transit (moving to our servers) is encrypted with SSL/TLS
• 🔒Database security: Data at rest is encrypted. Databases are password-protected and firewalled
• 🔒Access control: Only authorized employees can access your data, and only when needed
• 🔒Regular backups: We backup data daily to prevent loss
• 🔒Security audits: We regularly check for vulnerabilities

Passwords: We store password hashes, not actual passwords. Even we can't see your password.

Third-Party Services We Use

We partner with trusted companies to run the platform:

Your Data Rights

You have the right to:

• →Access: Download all your data in a readable format anytime
• →Correct: Update wrong information in your profile
• →Delete: Request deletion of your account and associated data (within legal limits)
• →Opt-out: Stop receiving email updates (but we'll still email you about service changes)
• →Complain: File a complaint with your local data protection authority if you believe we violated your rights

To exercise any of these rights, email us at info@digiworldtech.com with your request. We'll respond within 30 days.

How Long Do We Keep Your Data?

• Active accounts: We keep your data while you're a customer, plus 30 days after you delete your account (to recover accidentally deleted data)
• Deleted accounts: After 30 days, we permanently delete all your data (this is irreversible)
• Payment records: We keep for 7 years for tax/legal compliance
• Support conversations: We keep for 1 year to improve support quality

Cookies & Tracking

Our website uses cookies to:

• • Keep you logged in
• • Remember your preferences
• • Measure site performance
• • Show relevant ads (if you visit from an ad)

You can disable cookies in your browser settings, but this might break some features. We don't sell your browsing data to advertisers.

Children's Privacy

Our service is for businesses and professionals only. We don't knowingly collect data from anyone under 18. If we discover we have, we'll delete it immediately.

Compliance With Laws

We comply with:

• GDPR (Europe): If you're in Europe, we follow GDPR rules
• Digital Personal Data Protection Act (India): Since we're India-focused, we follow India's data laws
• WhatsApp Business API Terms: We follow Meta's rules for WhatsApp data handling

Changes to This Privacy Policy

We may update this policy occasionally (for legal reasons or to reflect new features). We'll email you if we make major changes. Your continued use means you accept the updated policy.