Terms & Conditions

01Acceptance of terms

By using the Digiworld Tech Solutions platform (the “Service”), you agree to these terms. If you don’t agree, don’t use the Service. We may update these terms at any time — we’ll notify you of major changes, and continued use means you accept the updated terms.

02Who can use this service

• You must be 18 years old or older
• You must be authorized to enter into binding contracts
• You're responsible for all activity under your account
• You must provide accurate account information

03Account security & responsibility

You’re responsible for keeping your login credentials secure. This means:

• Use a strong, unique password
• Don't share your login with others
• Let us know immediately if your account is compromised
• You're liable for all activity using your account, even if it's someone else

We can reset your password through the account recovery process. If someone else gains access to your account, notify us ASAP at info@digiworldtech.com.

04What you can't do

Don’t use the Service to:

• Send spam: mass unsolicited messages, phishing, or harassment
• Break the law: anything that violates local, state, or national law
• Commit fraud: misrepresenting yourself, fake listings, or scams
• Distribute malware: viruses, malware, or harmful code
• Hack our systems: attempt to break in, reverse-engineer code, or access unauthorized data
• Harass others: threatening, bullying, or abusing other users
• Violate IP: copy our code, our design, or use our trademarks without permission
• Abuse the platform: automate access in ways we don’t allow, or overload our servers

05Your data & responsibility

You own all data you upload to the Service — your listings, catalog, responses, and so on. You’re responsible for:

• The accuracy and legality of your data
• Complying with all applicable laws regarding customer data (GDPR, India's data laws, etc.)
• Not uploading illegal, offensive, or copyrighted content
• Getting proper consent from customers before using our Service on their behalf

You grant us permission to use your data to run and improve the Service. We won’t sell your data to third parties (see the Privacy Policy).

06Our intellectual property

All code, design, features, and content on the platform are owned by Digiworld Tech Solutions or our partners. You can’t:

• Copy our code or design
• Reverse-engineer how our system works
• Create derivative works based on our platform
• Use our trademarks without permission

You have a limited license to use the Service for your business. This license is personal to you and not transferable.

07Payment & billing

If you purchase a paid Setu plan, its price, billing period, cancellation terms, taxes, and any refund terms will be shown in the applicable order form or checkout flow. Published commercial terms take precedence over general marketing descriptions.

08Service availability

We work to keep the Service available, but interruptions can occur:

• We may run scheduled maintenance and will provide notice when reasonably possible
• Outages can happen due to server issues, connectivity, or third-party services
• We're not responsible for downtime beyond our control
• Any service credits or remedies will be governed by a separately agreed service level agreement, if one applies

Email info@digiworldtech.com if you run into problems.

09Limitation of liability

In simple terms: if something goes wrong, we’re not liable for massive damages. Specifically:

• We're not liable for lost profits, lost data, or indirect damages
• Our total liability is capped at what you paid us in the last 12 months
• This does not apply to illegal activity or gross negligence on our part

Why:we’re a growing company with finite resources. We take your data seriously, but this limitation protects us from disproportionate liability over minor issues.

10No guarantees (disclaimer)

We provide the Service “as is” without guarantees. This means:

• We do not guarantee it will meet your specific needs
• We do not guarantee it will be error-free
• We do not guarantee lead conversion or business results — outcomes depend on how it’s used
• We're not liable if the WhatsApp API changes or breaks, as it's outside our control

Use the Service at your own risk, and do your own due diligence before signing up.

11Termination & suspension

We can terminate or suspend your account if:

• You violate these terms
• You use the Service for illegal activity
• You abuse our systems — spam, hacking attempts, and similar
• You don't pay your bills
• We're legally required to

We’ll try to give notice when possible, but for serious violations we may terminate immediately. You can contact us to request available account data, subject to the Privacy Policy and applicable law.

12You protect us

If someone sues us because of something you did with the Service — spam, fraud, copyright violation — you agree to cover our legal costs. This is called indemnification: if your actions cause us legal trouble, you’re responsible for it.

13Relationship between us

You’re an independent user of the Service, not our employee or partner. We’re not responsible for your business decisions or your relationships with your customers.

14Third-party services

The Service relies on third-party services, including the WhatsApp Business Platform and Google Sign-In. We’re not responsible for third-party outages or changes to their terms. Your use of those services is also governed by the terms you agree to with their providers.

15Disputes

If you have a dispute with us:

• Try to resolve it informally by emailing info@digiworldtech.com
• If that doesn’t work, legal action can be pursued in courts in Bangalore, India
• By using our Service, you agree to this jurisdiction

16Which laws apply

These terms are governed by the laws of India. Disputes are handled in Indian courts, specifically Bangalore, regardless of where you are located.

17If one rule is invalid

If a court finds part of these terms invalid, the rest still applies. We’ll modify just that part to be enforceable while keeping the spirit of the agreement.

18Entire agreement

These terms, together with the Privacy Policy, are the complete agreement between us and supersede any earlier agreements. Changes must be made in writing — not verbally.